Payment Policy and Options
Reserved Schedule – for players who want to lock in to weekly lesson time with the same instructor. Same day, same time and most times, the same coach (barring illness) each week. Reserved lesson times are only taken for weekly time slots and a purchase of a lesson package (purchased in increments of 5, 10 or 20 half-hour or hour lessons) up front is required. A pack must be maintained (or a deposit of a lesson with the promise to purchase a pack next lesson time) for as long as the player remains in the reserve schedule. Your reserved lesson time is yours until you tell us otherwise. The training center reserves the right to remove a player from the reserved schedule if a pack is not purchased for more than two weeks. The training center will not remove a player from the reserve schedule without notice. All reserved lesson players receive 25% off batting cage rentals.
Float Schedule – for players not keeping a weekly reserved lesson time. Floaters can schedule lessons based on availability and have an option of purchasing a lesson pack or paying as you go. If a pack is not purchased then pre-payment for your next lesson is required when you schedule. If you choose not to purchase a pack or pay ahead for the next lesson then lessons can only be scheduled by calling the same day.
24-Hour Cancellation Policy -In order for us to maintain the quality of our instruction and accommodate all of our players, our cancellation policy is strictly enforced. Failure to notify us of a cancellation 24-hours prior to a scheduled training session will result in a charge as follows:
- Half-charge if less than 24 hours notice and we’re unable to fill the time.
- No charge if time fills.
- Full charge if no notice is given (no shows).
The only exception is poor weather conditions in which a call that day is all we require. In the event of a late cancellation, it is nearly impossible to fill that session with another player. When this occurs, we must compensate our trainers for their time. We understand emergencies may result in late cancellations from time to time. In the event this occurs, your child will receive batting cage rental credit in place of the missed session. Failure to show up for a lesson without notification will result in a full charge.
Weekend Times: As the weekends are our most popular days & our hours are limited, any player scheduled on Saturday or Sunday is required to call prior to NOON the day before their appointment to cancel. All cancellations after noon will result in a charge.
Refund Policies – We do NOT offer cash refunds. Any student who cancels for a camp, clinic or class – regardless of the reason – will be issued a credit voucher minus a $35 administrative fee providing they call prior to the start date. Failure to call prior to the start date will result in a full charge. All vouchers are non-transferable and have no expiration date. They can be used toward any service we offer.
Make-up time – Once registered, you will be expected to attend the camp, clinic or class. Pro Prospects cannot guarantee the ability to accommodate changes made once a program has commenced. Our strict player-to-instructor ratio limits our ability to offer make up time. If you need to cancel attendance a camp or clinic with proper notice, you will be given credit that can be applied to any of our services.
Our cancellation policy exists not to inconvenience our clients, but to assure that all of our clients and employees are treated fairly. We hope you understand the necessity for this policy.